Data Deletion Instructions
Vintellecta Ltd · Last updated 1 September 2026
This page explains how to have your data deleted from Vintellecta Ltd systems, including the AI Business Assistant platform. Which route applies depends on who you are.
Email info@vintellecta.com with the subject line Data deletion request.
Include the phone number or email address your data is associated with, the name of the business you were dealing with if you are a customer of one of our clients, and confirmation that you are asking for deletion rather than correction. We acknowledge requests within 5 working days and complete them within 30 days.
If you are a customer of a business that uses our platform
You may have messaged a business on WhatsApp, Instagram, Messenger or a website chat and found that our platform handled the conversation.
In that situation the business you contacted controls your data, not us. We hold it on their behalf. So the fastest route is to ask that business directly, and they can delete your record from their account themselves.
If you would rather come to us, or the business is unresponsive, email us at the address above. We will identify your records, notify the business as their processor, and ensure deletion is carried out. Note that we act on the business's instructions, so where they have a legal reason to keep certain records, such as an invoice, that reason applies to us too.
What gets deleted
- Your message history with that business held in the platform
- Your contact and lead record, including notes, scores and enquiry history
- Your phone number and profile name as stored by the platform
If you are a business subscribing to the platform
You can delete individual records at any time from within your dashboard. To delete your entire account and everything in it, follow these steps.
- Export anything you want to keep. Once deletion runs it cannot be reversed.
- Disconnect the platform from your WhatsApp Business Account and any connected Google account. This can be done in your dashboard settings, and also directly in Meta Business Suite and your Google account security settings.
- Email us at info@vintellecta.com from the address registered on the account, asking for full account deletion.
We confirm the request, then delete your account data within 30 days.
Your WhatsApp Business Account itself belongs to you and is not deleted by this process. It stays under your control at Meta. If you want that removed as well, do it through Meta's own tools.
If you contacted us through our website
Email us and we will delete your enquiry and contact details. Nothing further is required.
What we keep, and why
| Data | Treatment |
|---|---|
| Messages, contacts, leads, appointments | Deleted |
| Uploaded documents | Already discarded after analysis, nothing retained |
| Access tokens for connected accounts | Revoked and deleted |
| Invoices and payment records | Retained where Mauritian tax and company law requires it |
| Security and audit logs | Retained up to 12 months, then deleted |
| Backups | Overwritten on the normal backup cycle, within 90 days |
Where we are legally required to retain a record, we restrict it so it is used only for that legal purpose and nothing else.
Revoking access without deleting
If you want to stop our platform accessing your accounts but keep your data, you do not need a deletion request.
- WhatsApp: open Meta Business Suite, go to your business settings, and remove Vintellecta's app from your WhatsApp Business Account.
- Google: open your Google Account security settings, find third-party connections, and remove access.
If you are not satisfied
If we have not handled your request properly, you may complain to the Data Protection Office of Mauritius. More detail on your rights is in our Privacy Policy.