Terms of Service
Vintellecta Ltd · Last updated 1 September 2026
These terms govern your use of the Vintellecta AI Business Assistant and any other service supplied by Vintellecta Ltd, a company registered in Mauritius with its office at Galea Road, Castel, Phoenix. By subscribing to the platform or accepting a proposal from us, you agree to them.
In these terms, "we" and "us" mean Vintellecta Ltd. "You" and "the Client" mean the business subscribing to the service. "End Customer" means a person your business communicates with through the platform.
01What the service is
The AI Business Assistant is a subscription platform that connects your business messaging channels to an AI assistant and a set of business tools. Depending on the tier you subscribe to, this may include automated replies across WhatsApp, Instagram, Messenger and website chat, a customer record system, appointment handling, quotations and invoices, analytics and document analysis.
We provide the software as a service. We host it, maintain it and support it. You do not receive a copy of the software or any rights in it beyond the right to use it during your subscription.
02Your account
You must give accurate registration information and keep it current. You are responsible for the security of your login credentials and for everything done under your account. Tell us promptly if you believe an account has been compromised.
You are responsible for the conduct of anyone you give access to, including your staff.
03WhatsApp and other messaging channels
Connecting a messaging channel involves a third party, and some obligations sit with you rather than with us.
- Your WhatsApp Business Account belongs to you. You own it, you retain full access to it through Meta's own tools, and you may disconnect our platform from it at any time.
- Meta charges you directly for message usage. Those charges are separate from your subscription with us, are set by Meta, and are billed to the payment method you attach to your own account. We do not control them and we do not receive them.
- You must comply with the WhatsApp Business Messaging Policy, Meta's Commerce Policy and the terms of any other channel you connect. Breaching them can cause Meta to restrict or disable your number, which is outside our control.
- You are responsible for obtaining valid consent from End Customers before sending them business-initiated messages, and for honouring opt-out requests.
04Acceptable use
You may not use the platform to send unsolicited bulk messages, to send unlawful, deceptive, harassing or infringing content, to attempt to access another client's data, to reverse engineer or copy the platform, to resell access without our written agreement, or to circumvent usage limits.
We may suspend an account immediately where we reasonably believe it is being used in breach of this clause, or where continued use puts our platform or other clients at risk. Where possible we will tell you first.
05Artificial intelligence and accuracy
The assistant produces drafted replies, classifications, scores and written analysis using language models. This output can be incorrect, incomplete or inappropriate for the situation. It is a tool to help you work faster, not a professional adviser and not a decision-maker.
You remain responsible for what your business communicates to its customers and for any decision taken on the basis of platform output. Where the subject matter is legal, medical, financial or otherwise consequential, review the output before acting on it.
06Fees and payment
Subscription tiers are Basic, Advanced and Premium. The applicable fee, billing currency and billing period are those set out in your proposal or order confirmation, or as published on our website at the time you subscribe.
Subscriptions may be billed monthly or annually. Annual subscriptions are paid in advance for the full term at the rate agreed in your proposal.
- Subscription fees are payable in advance. International clients pay by card. Local clients may pay by bank transfer against invoice.
- Fees exclude any taxes or duties, which are added where applicable.
- Setup and project fees for custom work are quoted separately and are non-refundable once the work has started.
- If an invoice remains unpaid 14 days after its due date, we may suspend access until it is settled.
- We may change our prices with 30 days' written notice. A change does not affect a term already paid for.
07Availability and support
We aim to keep the platform available at all times, but we do not guarantee uninterrupted service. Maintenance, third-party outages and factors outside our control can cause interruptions. Where downtime is planned, we will give notice.
Support is provided by email and WhatsApp during Mauritian business hours. Response times depend on your tier and on the severity of the issue.
08Your data
You own the data you and your End Customers put into the platform. We process it only to provide the service to you, as set out in our Privacy Policy, which forms part of these terms.
In data protection terms you are the controller and we are the processor. You are responsible for having a lawful basis for the personal data you process through the platform, and for the notices you give your own customers.
You can export your data at any time while your subscription is active. After termination we keep it for 30 days so you can export it, then delete it.
09Intellectual property
The platform, its source code, design, documentation and everything we develop for general use remain our property. Nothing in these terms transfers ownership to you.
Where we build custom work for you under a separate proposal, ownership of that deliverable is as stated in the proposal. Unless it says otherwise, we retain ownership of any component we reuse across clients and you receive a licence to use the delivered result.
You keep ownership of your business content, logos and data. You grant us the limited licence needed to host and process them in order to run the service.
10Confidentiality
Each party will keep the other's confidential information in confidence and use it only for the purposes of the agreement. This obligation continues for three years after the agreement ends. It does not apply to information that is public through no fault of the receiving party, or that must be disclosed by law.
11Term and termination
Monthly subscriptions run month to month and may be cancelled with 30 days' notice, effective at the end of the current period. Annual subscriptions run for the agreed term.
Either party may terminate immediately if the other commits a material breach and fails to remedy it within 14 days of written notice, or becomes insolvent.
On termination your access ends, fees already paid are not refunded except where we have terminated without cause, and clauses that by their nature should survive will do so.
12Liability
Nothing in these terms excludes liability that cannot lawfully be excluded, including for fraud or for death or personal injury caused by negligence.
Subject to that, we are not liable for loss of profit, loss of business, loss of anticipated savings, loss of data beyond our obligation to maintain reasonable backups, or any indirect or consequential loss.
Our total liability arising out of or in connection with the agreement in any 12-month period is limited to the fees you paid us in the 12 months before the claim arose.
We are not liable for the acts or omissions of Meta, Google, OpenAI or any other third-party provider, including suspension of your messaging account, changes to their pricing or terms, or interruption of their service.
13Indemnity
You will indemnify us against claims brought by third parties arising from your use of the platform in breach of these terms, from content you send through it, or from your failure to obtain the consents required for your messaging.
14Changes to these terms
We may update these terms. Where a change materially affects your rights we will give at least 30 days' notice by email. Continuing to use the platform after the change takes effect means you accept it.
15Governing law
These terms are governed by the laws of Mauritius, and the courts of Mauritius have exclusive jurisdiction over any dispute arising from them.